RF Auto with TIJ Printer and Rotech tick on 3D printed component.

Customer Support Services

From telephone orientated technical support to site visits, we can provide a full range of support & aftercare services.

Support at Rotech doesn’t finish when we have supplied or even installed a system. In fact, the excellent working relationship that we enjoy with our customers relies on the high-level of support that we can offer them. Part of our ‘added-value’ to both new and existing customers is our level of technical expertise and understanding of the packaging industry.

The Rotech Tick

Preventative maintenance

General wear-and-tear of parts is to be expected when a machine or system is in use for extended periods of time.

Our preventative maintenance contract is designed to prevent unnecessary downtime and keep your Rotech equipment running exactly as it should, reliably and cost effectively.

The Rotech Tick

Service Exchanges

Available for our RF Lite and thermal inkjet printers.

Our service exchange scheme allows for a replacement unit to be sent, usually next day, with no requirement for an engineer to visit as your current unit can be simply swapped-out and returned to us

The Rotech Tick

Repair Service

All Rotech equipment can be repaired by our engineers at your premises at a time to suit you

With minimum disruption to your production using the original parts used in the manufacture of the system. An alternative is to send the system to us for repair in the factory, which can be the more appropriate course of action if a complete overhaul is required.

The Rotech Tick

Buy Rotech

A quick, hassle-free way to purchase your quality equipment, spare parts & consumables for all your product coding & marking needs. Get up to date pricing, stock information, lead-time, and view your online account history too.

The Rotech Tick

Warranty options

All our solutions come with a year’s warranty as standard. So, if you do happen to experience any issues due to faulty parts or unexpected equipment failure during this warranty period, we will endeavor to repair and replace what is needed to ensure you are up and running again as soon as possible, covering any parts and labour costs*

*Not including consumable items such as thermal printheads and does not cover accidental damage

 Rotech employee building an RF Lite
  • Rotech are a very good professional company and if on the odd occasion we need their help with any issues regarding the carton machine it is dealt with promptly.

    O.P.D LABORATORIES

  • Rotech’s support was superb. They tested loads of different ribbons until they found the right one. They also altered the way the machine was picking up the bags to enable it to run the new pouches.

    NASH TACKLE

The Rotech Tick

Related services

 Rotech employee speaking with a customer in front of computer
The Rotech Tick

Talk with an expert

Still unsure what you need? Our expert team are on hand to help you find a solution that matches your exact coding requirements.