Support at Rotech doesn’t finish when we have supplied or even installed a system. In fact, the excellent working relationship that we enjoy with our customers relies on the high-level of support that we can offer them. Part of our ‘added-value’ to both new and existing customers is our level of technical expertise and understanding of the packaging industry.
Customer Support Services
From telephone orientated technical support to site visits, we can provide a full range of support & aftercare services.
Preventative maintenance
General wear-and-tear of parts is to be expected when a machine or system is in use for extended periods of time.
Our preventative maintenance contract is designed to prevent unnecessary downtime and keep your Rotech equipment running exactly as it should, reliably and cost effectively.
Service Exchanges
Available for our RF Lite and thermal inkjet printers.
Our service exchange scheme allows for a replacement unit to be sent, usually next day, with no requirement for an engineer to visit as your current unit can be simply swapped-out and returned to us
Repair Service
All Rotech equipment can be repaired by our engineers at your premises at a time to suit you
With minimum disruption to your production using the original parts used in the manufacture of the system. An alternative is to send the system to us for repair in the factory, which can be the more appropriate course of action if a complete overhaul is required.
Buy Rotech
A quick, hassle-free way to purchase your quality equipment, spare parts & consumables for all your product coding & marking needs. Get up to date pricing, stock information, lead-time, and view your online account history too.
Warranty options
All our solutions come with a year’s warranty as standard. So, if you do happen to experience any issues due to faulty parts or unexpected equipment failure during this warranty period, we will endeavor to repair and replace what is needed to ensure you are up and running again as soon as possible, covering any parts and labour costs*
*Not including consumable items such as thermal printheads and does not cover accidental damage
Related services
Training
Specially developed training to cover all aspects of system operation & routine maintenance.
Rental Services
We have both offline coding systems and online thermal inkjet printers available to hire.
Spares & Accessories
Our spare part kits ensure you have critical system components to hand when you need them.
Talk with an expert
From technical support to product enquiries, Rotech's friendly team of experts are just a call away!