Support at Rotech doesn’t finish when we have supplied or even installed a system. In fact, the excellent working relationship that we enjoy with our customers relies on the high-level of support that we can offer them. Part of our ‘added-value’ to both new and existing customers is our level of technical expertise and understanding of the packaging industry.
Customer Support Services
From telephone orientated technical support to site visits, we can provide a full range of support & aftercare services.
General wear-and-tear of parts is to be expected when a machine or system is in use for extended periods of time.
Our preventative maintenance contract is designed to prevent unnecessary downtime and keep your Rotech equipment running exactly as it should, reliably and cost effectively.
All Rotech equipment can be repaired by our engineers at your premises at a time to suit you
With minimum disruption to your production using the original parts used in the manufacture of the system. An alternative is to send the system to us for repair in the factory, which can be the more appropriate course of action if a complete overhaul is required.
A quick, hassle-free way to purchase your quality equipment, spare parts & consumables for all your product coding & marking needs. Get up to date pricing, stock information, lead-time, and view your online account history too.
All our solutions come with a year’s warranty as standard. So, if you do happen to experience any issues due to faulty parts or unexpected equipment failure during this warranty period, we will endeavor to repair and replace what is needed to ensure you are up and running again as soon as possible, covering any parts and labour costs*
*Not including consumable items such as thermal printheads and does not cover accidental damage
Rotech are a very good professional company and if on the odd occasion we need their help with any issues regarding the carton machine it is dealt with promptly.
Rotech’s support was superb. They tested loads of different ribbons until they found the right one. They also altered the way the machine was picking up the bags to enable it to run the new pouches.
Talk with an expert
Still unsure what you need? Our coding experts are on hand to help you find a solution that matches your exact requirements.